The platform has two systems so the user can clarify their doubts:
Help
It has the information from the platform's FAQ (Frequently Asked Questions). Which means, it is for technical questions related to the platform.
Example: How to register items? What is the DAM? What is a Region?
Support
A form sent to the content manager of items registered in the DAM. That is, for questions about content.
Example: What is the product code xxx? In which channels can I distribute the item xxx?
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